Comments on: Nokia Care Bangalore – Rip Offs? http://www.ajuonline.net/blog2/technology/2008/09/06/nokia-customer-care-bangalore-rip-offs/ We always know a place where we find strange peace... Sun, 15 Mar 2009 16:20:31 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Ajay Kumar http://www.ajuonline.net/blog2/technology/2008/09/06/nokia-customer-care-bangalore-rip-offs/comment-page-1/#comment-1856 Ajay Kumar Tue, 30 Dec 2008 10:14:28 +0000 http://www.ajuonline.net/blog2/?p=111#comment-1856 Issues like this, sure needs to be brought up to peoples notice and also. There are government forums like http://fcamin.nic.in/index.asp and http://ncdrc.nic.in/ I am sure if people bring it to their notice, they will act upon it. Things are changing for good :) Issues like this, sure needs to be brought up to peoples notice and also. There are government forums like http://fcamin.nic.in/index.asp and http://ncdrc.nic.in/ I am sure if people bring it to their notice, they will act upon it. Things are changing for good :)

]]> By: Muninder http://www.ajuonline.net/blog2/technology/2008/09/06/nokia-customer-care-bangalore-rip-offs/comment-page-1/#comment-1855 Muninder Tue, 30 Dec 2008 09:59:42 +0000 http://www.ajuonline.net/blog2/?p=111#comment-1855 The very fact that these people take the phone out of sight is fishy.And Nokia is further helping them with its recycle scheme where they must be using parts of used phones to replace the newer ones and to make fake bills.The agreement they make us sign won't hold in consumer court because they cant return the set in worse condition than what they themselves are stating in their forms after all you can't take somebodys expensive equipment and give it to a third rate mechenic and charge handsomely.I find Nokia third class when it comes to customer care and relations. The very fact that these people take the phone out of sight is fishy.And Nokia is further helping them with its recycle scheme where they must be using parts of used phones to replace the newer ones and to make fake bills.The agreement they make us sign won’t hold in consumer court because they cant return the set in worse condition than what they themselves are stating in their forms after all you can’t take somebodys expensive equipment and give it to a third rate mechenic and charge handsomely.I find Nokia third class when it comes to customer care and relations.

]]> By: Ajay Kumar http://www.ajuonline.net/blog2/technology/2008/09/06/nokia-customer-care-bangalore-rip-offs/comment-page-1/#comment-966 Ajay Kumar Sat, 18 Oct 2008 09:11:08 +0000 http://www.ajuonline.net/blog2/?p=111#comment-966 They fixed the phone and my dad got it it good working condition 2-3 weeks after this post I suppose. :-) They fixed the phone and my dad got it it good working condition 2-3 weeks after this post I suppose. :-)

]]> By: Siddhant http://www.ajuonline.net/blog2/technology/2008/09/06/nokia-customer-care-bangalore-rip-offs/comment-page-1/#comment-831 Siddhant Sun, 05 Oct 2008 17:15:47 +0000 http://www.ajuonline.net/blog2/?p=111#comment-831 get an iphone... :P get an iphone… :P

]]> By: niyam bhushan http://www.ajuonline.net/blog2/technology/2008/09/06/nokia-customer-care-bangalore-rip-offs/comment-page-1/#comment-671 niyam bhushan Tue, 16 Sep 2008 19:48:06 +0000 http://www.ajuonline.net/blog2/?p=111#comment-671 you should post this on an official nokia forum from their asia website. i posted an issue i had, though it somehow automagically got posted to other nokia sites, thanks to their own internal engine. nevertheless, it'll help you more i hope, if you push it on an official nokia forum. here's the post that i had started on a nokia forum, as an example: http://discussions.europe.nokia.com/discussions/board/message?board.id=accessories&thread.id=8437 hth regards niyam you should post this on an official nokia forum from their asia website. i posted an issue i had, though it somehow automagically got posted to other nokia sites, thanks to their own internal engine. nevertheless, it’ll help you more i hope, if you push it on an official nokia forum. here’s the post that i had started on a nokia forum, as an example:

http://discussions.europe.nokia.com/discussions/board/message?board.id=accessories&thread.id=8437

hth

regards
niyam

]]> By: krish http://www.ajuonline.net/blog2/technology/2008/09/06/nokia-customer-care-bangalore-rip-offs/comment-page-1/#comment-587 krish Sun, 07 Sep 2008 08:21:49 +0000 http://www.ajuonline.net/blog2/?p=111#comment-587 >Ask the Nokia Care people to do whatever they want with the phone in YOUR Presence and probably video tape it so that you can have some evidence!!! They wont do this. Rarely will any service center do this. Inside a service center they handle equipment as if its a piece of crap. And its not that sony ericsson will not have such a service center. Everyone has atleast 1 flaw! I own a sony ericsson and atleast I was lucky that the service center I went to was better. Although, I have a similar case as yours(not as intense) with my laptop. Read on: http://srikrishnadas.wordpress.com/2008/09/05/laptop-woes-episode3/ >Ask the Nokia Care people to do whatever they want with the phone in YOUR Presence and probably video tape it so that you can have some evidence!!!

They wont do this. Rarely will any service center do this.
Inside a service center they handle equipment as if its a piece of crap.
And its not that sony ericsson will not have such a service center. Everyone has atleast 1 flaw!

I own a sony ericsson and atleast I was lucky that the service center I went to was better.
Although, I have a similar case as yours(not as intense) with my laptop. Read on: http://srikrishnadas.wordpress.com/2008/09/05/laptop-woes-episode3/

]]> By: Tigz http://www.ajuonline.net/blog2/technology/2008/09/06/nokia-customer-care-bangalore-rip-offs/comment-page-1/#comment-577 Tigz Sat, 06 Sep 2008 22:56:50 +0000 http://www.ajuonline.net/blog2/?p=111#comment-577 Not familiar with the phone I am assuming it is a GSM phone, if so do you have any of the original packaging as usually the IMEI number for that phone will be listed on a sticker on the outside, although technically re programmable the IMEI number is a bit like the MAC code on a network card and would clearly identify the identity of the handset. Over in Europe most operators when you sign up with them ask for the IMEI number of the phone to allow you to deactivate it in the event that it is lost / stolen or swapped by a dodgy nokia service centre :) I would talk to your network provider and see if they have the IMEI number for the phone that you are supposed to have and then get back to Nokia with your findings. Hope this helps :) Not familiar with the phone I am assuming it is a GSM phone, if so do you have any of the original packaging as usually the IMEI number for that phone will be listed on a sticker on the outside, although technically re programmable the IMEI number is a bit like the MAC code on a network card and would clearly identify the identity of the handset.

Over in Europe most operators when you sign up with them ask for the IMEI number of the phone to allow you to deactivate it in the event that it is lost / stolen or swapped by a dodgy nokia service centre :)

I would talk to your network provider and see if they have the IMEI number for the phone that you are supposed to have and then get back to Nokia with your findings.

Hope this helps :)

]]> By: Dominic http://www.ajuonline.net/blog2/technology/2008/09/06/nokia-customer-care-bangalore-rip-offs/comment-page-1/#comment-575 Dominic Sat, 06 Sep 2008 20:40:47 +0000 http://www.ajuonline.net/blog2/?p=111#comment-575 Nokia doesn't want you to love them, but to _pay_ them ;-) Don't worry - that's quite the usual way of big business, and it has nothing to do with NOKIA in particular. Take Siemens, SAP, Deutsche Telekom - one day you experience the same strange thing with customer service centers of any other big company in the world. And the bigger the company and the cheaper their offers, the worse - and it is rarely in the business policy of the company as such, but rather in the seriousness of the individual service people. But it is, however, a common problem - for the customers as for the companies. I'm sure the NOKIA management knows about it (as any other company leaders do), but it is not easy to counter these problems from the top without damaging the own reputation. I think it is a good idea to tell about your struggle to the public, and if you can get any legal instruments at low charge or no cost, you should use this, too. However, don't be annoyed too much - but rather keep in mind how people don't want to be treated, and try to make it better by yourself. As I do. Regards from Germany, Dominic Nokia doesn’t want you to love them, but to _pay_ them ;-) Don’t worry – that’s quite the usual way of big business, and it has nothing to do with NOKIA in particular.

Take Siemens, SAP, Deutsche Telekom – one day you experience the same strange thing with customer service centers of any other big company in the world. And the bigger the company and the cheaper their offers, the worse – and it is rarely in the business policy of the company as such, but rather in the seriousness of the individual service people.

But it is, however, a common problem – for the customers as for the companies. I’m sure the NOKIA management knows about it (as any other company leaders do), but it is not easy to counter these problems from the top without damaging the own reputation.

I think it is a good idea to tell about your struggle to the public, and if you can get any legal instruments at low charge or no cost, you should use this, too.

However, don’t be annoyed too much – but rather keep in mind how people don’t want to be treated, and try to make it better by yourself.

As I do.

Regards from Germany,
Dominic

]]> By: Nandeep http://www.ajuonline.net/blog2/technology/2008/09/06/nokia-customer-care-bangalore-rip-offs/comment-page-1/#comment-571 Nandeep Sat, 06 Sep 2008 13:02:49 +0000 http://www.ajuonline.net/blog2/?p=111#comment-571 Gosh... Sony Ericsson FTW! Gosh… Sony Ericsson FTW!

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